History and operations
Find and export recorded group messages
Search recorded group messages and save a filtered copy.
Before you begin
Enable Log on the intended group in Groups before expecting new records. A log is a saved history of events. Incoming-message integration must be working.
What to do
- Open Group logs in the dashboard menu.
- Select the device associated with the group you want to inspect.
- Select a group or All groups for that device.
- Filter by message type, period, content or sender.
- Use load or download beside an attachment to view or save it.
- Choose the new-message indicator to return to the beginning of the updated list.
- Choose Export CSV to save the current filtered history. CSV is a table file that a spreadsheet application can open.
Worked example
Example data: select your test device, Appointment team and Last 7 days. Search for “appointment,” then Export CSV. The table contains matching recorded messages, not every phone conversation.
How to check it worked
Messages show sender, date and content. Export downloads up to 5,000 CSV rows from the current filter.
What to know
- Log records future incoming events, not the complete past conversation. Turning it off stops new recording. Filters do not delete history.
- Member lists and counts are snapshots captured earlier. They may be incomplete; check the actual group to confirm current membership.
- Text and attachments remain in their original language. A recorded message does not establish that every group member read it.
Common problems
- What you see
- The history is empty.
- What to do
- Check the selected device, clear restrictive filters and confirm Log is enabled for the intended group.
- What to expect
- New recorded messages appear if the integration receives them.
- What you see
- An attachment does not load.
- What to do
- Retry its load control and keep the displayed error if it still fails.
- What to expect
- Available stored media opens; missing media needs operator investigation.
- What you see
- The export has fewer messages than expected.
- What to do
- Check the current filters and the 5,000-row cap before exporting again.
- What to expect
- The file reflects the selected recorded history within the cap.
Get more help
For missing new records, give the operator the group, device and expected time.