1. Define the trigger
Choose whether the rule fires when the message contains the term, matches it exactly, or matches a more advanced pattern.
WhatsApp auto reply
Automatic WhatsApp replies triggered by keywords
Register the word the customer types and the answer they get. ZapBot replies instantly, with text, a link, or a file, in private chats and in groups.
What you can automate
- Repeat questions: opening hours, address, payment methods
- Commands that deliver a manual, tutorial, download link, or video
- Answers outside business hours, so nobody is left waiting
- Different replies per connected number, for separate teams or brands
- Automatic wording variation, so the same sentence is not repeated all day
How to build a rule
2. Write the replies
Register one or several replies and choose whether the system always uses the first, draws one at random, or sends them all in sequence. You can attach an image, audio, or file.
3. Adjust priority and scope
When two rules fit the same message, the higher priority one wins. You can also limit a rule to specific numbers.
A real example
A customer types "hours". The rule with the "hours" trigger answers right away: "We are open Monday to Friday, 9am to 6pm. Would you like to talk to someone now?". Another rule, with the "!manual" command, sends the instructions PDF straight into the chat.
What the tool does not do
Replies depend on the number being connected and on the message reaching the panel. Messages sent from the connected number itself do not count as a test — use another phone. Anyone who replies STOP joins the opt-out list and stops receiving automatic messages.
Frequently asked questions about auto replies
Does it work in groups or only in private chats?
Both. You can create rules that answer commands inside groups and others for private support conversations.
Can an automatic reply send a file?
Yes. Each rule can attach an image, video, audio, or document from the media library, on top of the text.
What if the customer makes a typo?
Use the "contains" match with the shortest part of the word, or add extra rules with the most common variations.
Which plan includes automatic replies?
The auto-responder is listed from the Starter plan up. See what each plan includes on the plans page.
Can I have different replies on each connected number?
Yes. Each rule can be limited to specific devices; if none is selected, it applies to every number in the panel.